Welcome to our Frequently Asked Questions section.
Yes, to place an order with us you need to create an account. If you haven’t already done this when you go to checkout, you will be prompted to. Creating an account means that you can store your billing address, multiple shipping addresses, check your order status and receive exciting updates from Jacamo.
Your account will be protected by a password created by yourself – keep this safe! All passwords need to be a minimum of 6 characters, maximum of 20 characters. This should include at least 1 uppercase letter, 1 lowercase letter and 1 number.
Yes, your email address is your unique user name when logging into your account. By providing your email address we can also send you important updates about your order.
If you forget your password, click on the 'Forgot Your Password?' link on the login page. Simply enter your email address and we'll email you a link to securely change your password so you can gain access to the site.
Registering an online account with us will automatically sign you up to receive promotional offers, new products, latest trends and other services we’d think you’d be interested in! Alternatively, if you would like to receive information about our new ranges and special offers without registering online, you can join our emailing list, by typing your email address in the sign up box in the bottom left corner of each page and clicking Sign Up.Back to top
I WANT TO KNOW MORE ABOUT AN ITEM; EG. SIZING, COLOUR, LENGTH AND MORE. WHERE CAN I FIND THIS INFORMATION?
When clicking and viewing a product, all of this information can be found. We provide an online size guide (with tips on measurement), a care guide, materials used, colour and a full product description.
If you still require further information, please contact us.Back to top
We accept all major debit and credit cards such as Visa, MasterCard, Maestro, American Express, as well as PayPal, and your local payment methods.
Your card payment transaction for your Jacamo order will appear as ‘GE/Jacamo’.Back to top
View our Delivery and Returns page for more information.
A small number of shipping locations may incur a remote surcharge by the carrier. This is related to an address being in a remote area or considered difficult to serve.
Import duties and taxes may apply upon receipt of international orders. For more information about Delivery & Shipping (including duties and taxes), view our Help Centre.
Once your order ships, you will be sent an email containing tracking information. To track your order please visit our Help Centre.
Click here for a list of countries which we ship to, timescales and costs.
To track your order please visit our Help Centre.
Yes, we do deliver to P.O. Boxes in most instances.Back to top
To return an item please access our Returns Portal.
You will receive an email when the items you have returned reach our hub.Back to top
We will send you an email confirmation shortly after you have placed your order. Here you can find information on what items are in your order; including the size, colour, quantity, stock status and price of each item. The delivery cost and total price of the order will also be displayed.
Once your order has been dispatched from our warehouse, we will send you a second email confirming despatch.
If you'd like to cancel your order please contact us as soon as possible.
We will do what we can to accommodate your request, but please note that our systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.
If your cancellation or change request is received after the goods have entered the shipping process, they will be shipped and charged.
Please note: If you cancel an item that qualified you for a promotion or special discount, you may no longer receive that discount or promotion.
If you feel that something is wrong with your order please contact us.
You will receive an email confirmation shortly after you place your order.
You can also view your orders in the 'Order History' area in 'My Account'. Please note, it may take up to an hour for orders to appear here after they have been placed.
If you feel that your order has not been received by us, please contact us.
You can change your billing details, address, email and password easily online in the 'My Account' area.
Remember that your billing address must match the address of the payment card you use on an order otherwise payment may not be accepted.
Please note that for security you cannot change your delivery an address once an order is placed.
You can change your password in 'My Account' by clicking the ‘Change Password’ link. Simply enter your email address and we'll email you a link to change your password.Back to top
When you enter the checkout process, the sign-in process, or the account management area, you should be routed through our secure server. Sending information via the internet is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data.
Global-e are our secure payment and logistics partner who allow us to ship to our customers all over the world.
If you would like to receive information about our new ranges and special offers without registering online, you can join our emailing list, by typing your email address in the sign up box in the bottom left corner of each page and clicking Sign Up.
Determining the correct size is as important as choosing the perfect outfit or item.
For your convenience, sizing charts and measuring information are provided for all our products.
Click on the sizing guide links that can be found in the footer of this page, and throughout the site, to view the information you need to make a perfect fit. You can also find the link to sizing guides on the product details page.
If you still need help with sizing, please contact us
When on your Shopping Bag, enter your code in the ‘Add Promotional Code’ box and click ‘Apply’. If the code is valid your promotion will be applied.
If the promotional code is not valid, a message will appear and you can either try again or continue to checkout without applying the promotion. If you are having trouble applying your code we suggest checking if there is an expiry date, minimum order value or particular type of product that the code is applicable to.
You can find our Terms and Conditions here. The link can also be found at the bottom of each page throughout the site.
When a marketing email arrives in your inbox, scroll down to the bottom and click on the 'Unsubscribe' link. This will open a browser window which will allow you unsubscribe.Back to top